Privacy Policy

1. Information We Collect

We collect information you provide when registering an account, making transactions or contacting support. This may include your name, mobile number, email address, date of birth, banking details and identity verification documents.

We also collect information associated with your use of the platform, including transaction records, gameplay history and account activity.

2. How We Use Your Information

We use personal information to:

• Create and manage your account.
• Process deposits, withdrawals and related transactions.
• Verify your identity and investigate suspected fraud or account misuse.
• Respond to enquiries and provide customer support.
• Maintain and improve our services.
• Send promotional communications where permitted and in line with your preferences.
• Fulfil applicable legal and regulatory obligations.

3. How We Protect Your Information

We use technical and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration or loss. These include encryption during transmission and access restrictions for authorised personnel.

No internet transmission or storage system can be guaranteed completely secure. Keep your login credentials private and notify support if you suspect unauthorised account access.

4. When We Share Information

We do not sell your personal information.

Where necessary to provide our services, we share relevant information with payment partners, game providers and service providers supporting our operations. We may also disclose information to authorities where required by law.

The information shared should be limited to what is necessary for the relevant purpose.

5. Cookies and Similar Technologies

We use cookies to support essential website functions, maintain login sessions and remember your preferences.

You can manage or disable cookies through your browser settings. Blocking certain cookies may affect account access or prevent parts of the website from functioning correctly.

Where required, we will request consent before using non-essential cookies.

6. Marketing Communications

Where permitted and in accordance with your preferences, we may send promotional messages by SMS, WhatsApp or email.

You can opt out through the instructions included in a message, where available, or by contacting customer support. Opting out of marketing does not prevent us from sending necessary account, security or transaction communications.

7. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate details or deletion of information we no longer need to retain.

You may also withdraw consent where processing depends on it. We may need to verify your identity before responding to a request.

Some requests may be limited by legal obligations, fraud prevention requirements or the need to resolve outstanding transactions and disputes. Where applicable, we will explain why a request cannot be fully completed.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide our services and fulfil the purposes described in this policy.

Retention periods depend on the type of information, applicable legal requirements and any outstanding verification, transaction or dispute matters. When information is no longer required, we will delete or anonymise it as appropriate.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, data handling practices or applicable requirements.

The latest version will be published on this page with an updated date. Where required, we will provide additional notice of significant changes or request consent.

10. Contact Us

For privacy questions or requests concerning your personal information, contact SON33 through our designated support channel.

Visit SON33’s main website to contact live support: son33.net

Please describe your request clearly and provide sufficient information for us to identify your account. Never send your password or one-time verification codes.